Identification of the owner and general information
ANCHELOR is a registered trademark, so its use by third parties is prohibited. These Terms and Conditions regulate access to and use of the website www.anchelor.com (hereinafter, the “Website”) owned by the brand ANCHELOR, as well as the services and products offered by ANCHELOR on its website.
ANCHELOR offers this website subject to these Terms and Conditions. By visiting the website or using the services or applications of the website, the user accepts these Terms and Conditions.
For the access to the Web site the registration of the Users will not be required. However, in order to purchase or contract any of the products or services offered by ANCHELOR, the User’s registration and acceptance of these conditions will be required before formalizing the payment.
These Terms and Conditions of ANCHELOR described below, define the rights and obligations of ANCHELOR and Users in the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have particular conditions) and to the contracting of orders through the Website and replace any other conditions, except prior agreement and in writing between ANCHELOR and the User.
In order to acquire the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.
In the event that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must communicate this situation to ANCHELOR immediately.
The User must verify that their data is correct and complete and inform ANCHELOR when there is any variation and / or modification in the information provided in the purchase process.
Orders and conditions of sale
The services and products offered through the ANCHELOR Website are intended for purchase by Users.
From the Website www.anchelor.com, ANCHELOR will send orders anywhere in the world.
To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order.
Price, payment method and discount codes
Once the form data has been completed, the User must proceed to pay for the order through the means of payment specified on the Website.
The prices of the services are expressed in Euros (€), including taxes and management and shipping costs, the amount of which will be indicated at the time of the final confirmation of each order.
ANCHELOR may periodically offer discount codes to its Users. Said discounts may only be applied in accordance with the instructions specified by ANCHELOR with respect to each code, and in any case the Users may only use a single code per order.
Information about ANCHELOR products and services
The data included in the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as commercial names, brands or distinctive signs of any kind, have a merely informative function. Therefore, ANCHELOR declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures available to correct as soon as possible the aforementioned errors or omissions after having been informed of them.
Returns and right of withdrawal
6.1 Returns for manufacturing defects.
The User may return ANCHELOR any product that has a manufacturing defect. To formalize the return, the User must contact ANCHELOR at the address email@example.com, indicating the product or products to be returned, attaching a photograph and a detailed list of the defects appreciated in them. Once said communication is received, ANCHELOR will indicate to the User, if applicable, the form of collection or delivery to its warehouses of the defective product, cost by the customer. Each product to be returned must be unused and with all its labels, packaging and, where appropriate, documentation and original accessories that came with it. If this is not done by the User, ANCHELOR reserves the right to refuse the return. Once received the product and verified the existence of tare or defect.
Once the product has been received and the existence of a defect or factory defect has been verified in any of the products of the order, ANCHELOR will proceed to process the shipment of another product of identical characteristics, at no cost to the user.
In the event that for reasons of lack of stock, another product of identical characteristics could not be shipped, the refund of amounts paid for the purchase of the returned product will be carried out as soon as possible and, in any case, within the next fourteen (14) days.
In the event that the User is not satisfied with the products received in his order, the User, pursuant to the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the same , less the amount of the generation of the shipment (7.95 €) and without the need to indicate the reasons, although you must take care of the direct cost of returning the order to ANCHELOR. To formalize the return, you must contact ANCHELOR at the address firstname.lastname@example.org, sending completed the withdrawal form that is attached to these Terms and Conditions as ANNEX 1. Received such communication, ANCHELOR will indicate the shipping method to your warehouses of the order, which must be found unused and with all its labels, packaging and, if applicable, documentation and original accessory elements that came with it. If this were not the case, ANCHELOR reserves the right to refuse the return.
The refund of amounts paid, less the aforementioned cost of the generation of the shipment (7.95 €) will be carried out as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the User has informed of his decision to withdraw from the contract. In any case, ANCHELOR may withhold reimbursement until the product has been received, or until the User has presented proof of the return of the product, depending on which condition is met first.
Use of the Website
The use of the Website for fraudulent purposes, or related to criminal offenses or illicit activities of any kind is not allowed.
It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of “spam” and, in general, any type of inconvenience or inconvenience unnecessary.
The User undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites that can be accessed through the Website links, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.
Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems of the Website.
ANCHELOR reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and / or breach any of the conditions that appear in this document.
Intellectual or Industrial Property
The intellectual property rights of the page www.anchelor.com, its source code, design, navigation structures and the various elements contained therein are the property of ANCHELOR, to whom corresponds the exclusive exercise of the rights of exploitation thereof in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.
ANCHELOR informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and / or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. It is totally forbidden the total or partial reproduction of the contents of the Website, not even by means of a hyperlink, without the express written consent of ANCHELOR. The unauthorized use of these contents will give rise to the legally established responsibilities.
Hyperlinks contained in the website can direct to third-party websites. ANCHELOR does not assume any responsibility for the content, information or services that may appear on said sites, which shall be understood as offered exclusively by ANCHELOR, and which in no case imply any relationship, acceptance or endorsement between ANCHELOR and the persons or entities holders of such content or owners of the sites where they are.
In case any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.
All communications between ANCHELOR and the User relating to the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.
Ethical policy on suppliers
As a prestigious and reliable company, committed to the objective of providing high quality products to its customers, ANCHELOR recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to provide on a regular basis an environment that protects the health and safety of employees, in addition to their basic human rights. All providers must comply with their national employment laws and regulations, in particular with respect to the following:
Minimum age to work
Freely chosen employment
Health and security
Freedom of association and right to collective bargaining
Absence of discrimination
Absence of painful or inhuman treatment
ANCHELOR will never consciously acquire supplies from countries that do not comply with the aforementioned principles. We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of the supply chain of our suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as ANCHELOR continues to grow, it recognizes the importance of taking the initiative and doing everything possible to defend the rights of the people involved in the manufacture of their products.
Applicable legislation and jurisdiction
These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Courts of the place of residence of the User.
Also, by virtue of the provisions of the European Data Protection Regulation – Regulation (EU) 2016/679 – entered into force on May 25, 2016, relating to the resolution of online litigation in consumer matters, ANCHELOR informs it that, in the event of a dispute, the resident user of the European Union may go to the “Online Platform for Conflict Resolution” developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by ANCHELOR.
To access the “Online Platform for Conflict Resolution” you can do so through the following link: http://ec.europa.eu/consumers/odr/
In any case, ANCHELOR notifies the User that it has a Claim Form through which you can make any complaint or claim in relation to the services provided by ANCHELOR.
Form of withdrawal form
(You must only fill in and send this form if you wish to withdraw from the contract)
Write an email to email@example.com where the shipping address will be indicated.
I hereby inform you that I am withdrawing from my contract to acquire the following material.
– Order on / received on [insert date of receipt of order]
– [Name of consumer and user]
All the products marketed by ANCHELOR go through an exhaustive quality control before reaching your hands. In addition, we have the endorsement of the best commercial firms to ensure maximum quality in each of our articles.
In accordance with current regulations on consumer goods guarantees, our products have a 1-year guarantee from the date of the purchase invoice, although during the first two months the defect that may present the product is presumed to be originating from the factory, unless proven otherwise, the consumer must prove that it is also a factory defect if it occurs from the second month and before the year.
Consult the General Law for the Defense of Consumers and Users and other complementary laws in the following link:
How to process the guarantee?
1. Send an email to firstname.lastname@example.org explaining all the details of the order as well as the reason for the incident. Attach product images and follow the instructions provided.
2. Remember that the guarantee does not cover the wear and tear caused by the usual use of the articles or by a bad use of them. For example, if a watch has a break caused by a blow it will not be a guarantee.
3. Once we have sent that article to the technical service of the brand of the product, two situations could occur:
3.1 The reference mark changes the article to a new one. In this case that item will be returned to the customer, not being possible to exchange for a different one.
3.2 That the reference mark determines that the product does not have manufacturing failure. In this case, the original product will be returned to the customer. The shipping and return costs are borne by the customer.
DELIVERY TERMS AND CONDITIONS FOR SENDING ANCHELOR
The express delivery will entail a fixed cost in the payment methods, in the Iberian Peninsula, Spanish territory. The delivery time for those products available in the store and whose shipping method has been chosen as urgent, will be 24/48 hours.
Orders are shipped only on weekdays. The working days are from Monday to Friday, excluding the national holidays of Spain or those indicated in the community of Madrid where the warehouse is located.
Orders placed in the Canary Islands, Ceuta and Melilla will include a fixed cost on the website. for type of urgent delivery, and whose delivery time will vary between 24/72 hours, and also in these cases the NIF may be required to be able to release the order from our warehouses.
Stripe, payment by credit card.
BANK TRANSFER AND INCOME IN VENTANILLA:
Here are the fields required for this payment method:
Applicant: [Put Name and Surname of buyer / Company]
Concept: [Name and last name of the buyer]
Banking Entity: BANCO SANTANDER
Account Number: 0049 6137 94 2990035875
IBAN: ES21 0049 6137 94 2990035875
IMPORTANT NOTE: If the form of payment chosen is by deposit or bank transfer, the order will not be sent until we have the bank confirmation of the same.
PAYMENT THROUGH PAYPAL:
One of the options to make payments on the internet safely and conveniently is through Paypal, to the account email@example.com
As soon as we check the deposit in the Paypal account, we will proceed to send the order.
If after 10 days we do not receive the payment, the order will be canceled.
ORDERS UNDER BOOKING
In the orders under reservation, the client pays the reserve of the article and will have priority and preference in the sending of the same in the date indicated as date of launching.
The client accesses the transfer of temporary rights to his image by accepting the clause of terms and conditions before finalizing his purchase, allowing him to facilitate it, either through social networks or via mail, using on the Internet of any photo or video with the products purchased at www.anchelor.com
IMPORTANT NOTICE: To be part of the community registered users of ANCHELOR SL and be able to register, the USER must have at least fourteen (14) years of age. Therefore, by completing the registration form, the USER guarantees that it is at least fourteen (14) years of age and will be entirely responsible for this declaration. ANCHELOR may require the USER, at any time, to verify his age by providing the corresponding identification document.
ANCHELOR does not knowingly collect or update any information from users who have not reached the age of 14, nor does it knowingly allow such persons to register for the Service. The Service and its content are not intended for children under 14 years of age. If we discover that we have received information from a child under the age of 14 without parental consent, we will erase that information as soon as possible. If you consider that we can have some information of a child under 14 years of age or about this, please contact us at firstname.lastname@example.org
ADVERTISING DRAWS UNDER COST
To access the prize of any advertising draw of our social networks. The order must be made through the web under the code provided by the brand and the only cost, will be the cost of urgent shipping 24/48 hours (VAT included). There will be a time to do it 72 hours after communicating the winner. (Decision of the company to make the draw under promotional code, will be indicated by the brand to the winner)
ADVERTISING DRAWS WITHOUT COST
To access the prize of any publicity draw of our social networks, the winner will have to provide us with their address through the means of communication that the brand establishes for the decision of the same. After the reception and in less than 15 days from delivery, the winner will have to upload a photo publicly to their profile so that it appears with the product and tagging the brand, to give validity and exposure to the contest . If not, the brand could proceed with the withdrawal of the same and the sanction of image and other damages that could amount to more than € 100 (one hundred euros).
Any promotion in social networks or emailing is subject to and will comply with the regulations set out in this page of Terms and Conditions.
In the case of promotions with a discount higher than 70% in the case of watches and in advance in the case of FREE, it will not include a box as a packaging.
In the case of all promotions with the “FREE” cost, said order will be limited to one unit. While the customer adds more units and does not comment on their choice, they will send the item that was first added to the cart.